This page is designed to help out with frequently asked questions and to offer some trouble shooting tips.
Some of the answers also have links. Hopefully, this will help to move things along more quickly for you so that you can get on with what’s important – creating!
(The information below is the same as the download packets and contains clickable links.)
***ZIP FILE HELP***
I cannot open the zip file. What can I do?
Even if you are usually able to open a zip file, sometimes your computer can give you an error message that prevents you from opening other files.
Here are some things you can try:
-open the files in a different browser
-check that your security settings are not preventing you from opening certain files
-ensure that your zip opening software is updated
If this doesn’t help, then zip file help page has some specific help for solving download/zip opening issues:
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